Help & Support

# Manage Your Account

Every volunteer in the portal has an account that they can manage to get the best experience from the portal.

In this section you will learn how to

# Create an Account

To volunteer for events, you must create an account. You will then be associated with an organization.

# Who Can Perform This Task?

  • Users of the volunteering portal

# Procedure:

  1. Access the volunteering portal at https://v-hub-frontend-stg.firebaseapp.com
  2. In the upper-right corner of the page, select Sign In button.
  3. LOGIN VIA EMAIL dialog window will appear now.
  4. Now select Register Now link.
  5. Enter values in the available fields. The fields marked * are mandatory. The password must contain at least 6 characters.
  6. Choose the organization you wish to represent. Please choose Individual if you do not want to be associated with any organization while volunteering with us.

NOTE

If the organization you wish to represent is not available in the choices, please contact someone from the Support Matrix

In the meanwhile, please choose Individual as the option and continue account creation process. You can update your profile at a later stage.

  1. Read and accept Terms and Conditions
  2. Select CREATE button.
  3. You are now a registered member of the portal. You will receive a welcome email, stating that your account has been created.
  4. A unique volunteer id will be assigned to you and it will be used to identify you at all places in the portal.

# Sign In To Your Account

# Who Can Perform This Task?

  • Every member

# Procedure

  1. Open the portal at https://v-hub-frontend-stg.firebaseapp.com
  2. Click on the Sign In button at the top right corner in the portal.
  3. The LOGIN VIA EMAIL dialog window will appear.
  4. Enter your email address and password which have supplied during account creation and click on LOGIN.
  5. After successful login, the dialog window will disappear.
  6. You will now see your Profile Picture as button in place of Sign In button.
  7. By clicking on your Profile Picture button you will see a menu showing details about you.
  8. The menu will show the following details
    1. Profile picture if set or a default icon will be shown.
    2. Full Name
    3. Registered email address
    4. Volunteer ID
    5. Organization that you are associated with. Shows Individual if not set during event creation
    6. Role
    7. Link to open your account details
    8. Link to sign out of portal
  9. You can access allyour account details by clicking on My Account menu when you click on your Profile Picture icon at top right corner.

TIP

  • Once you signin to the portal, your login information will be saved on the device until next signout or until a timeout. So you do not have to logout and login to the portal everytime to access the portal.

# Update Your Profile

You can update your profile at any time after you sign in to the portal. Except for some fields all aspects of your profile can be updated by yourself at your convenience.

# Who Can Perform This Task?

  • All members of the portal

# Before You Begin:

# Procedure

  1. Click on the top right corner where signin button used to be there prior to your login
  2. You will see the following
    • Your Profile Picture if set
    • Your Full Name
    • Your registered email address
    • Your unique volunteer id
    • Your current role in the portal
  3. Click on My Account menu item.
  4. Here you will see all your profile related information
  5. Click on EDIT button in PROFILE Section.
    • You will now see your profile in editable mode.
  6. Update the existing values in the form e.g.
    • First Name *
    • Last Name *
    • Mobile *
    • Alternate Mobile
    • Date of Birth
    • Gender
    • Occupation Details
    • Academic Details
    • Current Residential Address
    • Organization *
      • Choose Individual if you do not want to associate yourself with any organization while volunteering.
    • Choose an appropriate profile picture
  7. Choose Save after you are done with editing.

# Update Your Profile Settings

All users of the portal are automatically subscribed to upcoming newsletter that will be sent once every week. You can customize what event details will be shared in that newsletter based on your preferences. You can update these email preferences at any time after you sign in to the portal.

# Who Can Perform This Task?

  • All members of the portal.

# Before You Begin:

# Procedure

  1. Click on the top right corner where signin button used to be there prior to your login
  2. Click on My Account menu item.
  3. Here you will see all your profile related information
  4. Open Sidebar and click on Settings menu item.
  5. You will now see the current email preferences that are applied.
  6. Click on EDIT button to update these preferences
  7. There are three channels whose settings you can modify
    • Event Category Select all or none or specific event categories which you are interested.
    • Favourite NGOs Select any or none or one or more NGOs who are implementing an event that you wish to participate along with.
    • Favourite Beneficiary Select any or none or one or more Beneficiary Organizations with whom an event is planned with.
  8. Choose Save after you are done with editing.

NOTE

  1. Selecting NONE in all channels will block all email notifications about upcoming events.
  2. You will receive an email if an event matches atleast any one criterion.

# Change Your Password

# Who Can Perform This Task?

  • All users of the portal

# Before You Begin:

# Procedure

  1. Hover on your profile picture in the top right corner of the portal.
  2. Click on My Account menu item.
  3. Click on Update Password button in main card.
  4. Supply your current password in the dialog window.
  5. Enter your new password in the two fields and click on UPDATE.
  6. Now you will be logged out of the portal and an email will be sent to you.
  7. You can now sign in again to the portal with your new password.

# Change Your Email Address

# Who Can Perform This Task?

  • All users of the portal

# Before You Begin:

# Procedure

  1. Hover on your profile picture in the top right corner of the portal.
  2. Click on My Account menu item.
  3. Click on Update Password button in main card.
  4. Supply your current password in the dialog window.
  5. Enter your new password in the two fields and click on UPDATE.
  6. Now you will be logged out of the portal and an email will be sent to you.
  7. You can now sign in again to the portal with your new password.

NOTE

Note that all the existing events for which you have already registered will still be linked to your old email address only. The updated email address will be used in new event registrations or new notification emails.

We recommend that you change your email address only when you are not actively participating in any event where possible to avoid confusion.

# Reset Your Password

In case you have forgotten the password for your account but still have access to your primary email account the portal provides a simple mechanism to reset your password.

# Who Can Perform This Task?

  • All members of the portal who have forgotten their password and unable to login to the portal.

# Before You Begin:

# Procedure

  1. Open the volunteer portal https://v-hub-frontend-stg.firebaseapp.com
  2. Click on the Sign In button at the top right corner
    • The LOGIN VIA EMAIL dialog will open up now.
  3. Click on Click Here link at the bottom of the dialog beside Forgot Password prompt.
  4. Enter your email address with which you used to login to the portal.
  5. Click on RESET button
  6. You will be receiving an email with instructions on how to reset your password.
  7. Follow the instructions and set a new password.
  8. Open the portal again and you can now sign in with your email address and new password.

# Deactivate Your Account

In any case if you wish to no longer continue volunteering with us and deactivate your account, the portal provides a mechanism to do so. Currently, the portal will not delete your records stored in your account.

# Who Can Perform This Task?

  • All members of the portal who wish to deactivate their account.

# Before You Begin:

# Procedure

  1. Hover on your profile picture in the top right corner of the portal.
  2. Click on My Account menu item.
  3. Click on Deactivate My Account button in main card.
  4. Provide a reason for deactivating your account and click on SUBMIT.
  5. Now you will be logged out of the portal and an email will be sent to you.

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